Privacy Policy

#1. Introduction

OraServ ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our field service management platform and website.

#2. Information We Collect

#2.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:

• Email address
• First name and last name
• Phone number
• Business address and company details
• Billing and payment information (processed securely through Stripe)

#2.2 Usage Data & Fleet Tracking

We collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include your computer's IP address, browser type, pages visited, and time spent. For field technicians using our mobile application, we also collect precise GPS location data to enable live fleet tracking and route optimization, provided that the necessary permissions are granted on the mobile device.

#3. How We Use Your Data

OraServ uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues
• To fulfill legal obligations and enforce our Terms of Service

#4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third-party service providers (such as hosting partners, payment processors, and analytics providers) who assist us in operating our platform, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

#5. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means (including encryption at rest and in transit) to protect your Personal Data, we cannot guarantee its absolute security.

#6. Your Data Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update or to delete the information we have on you.
• The right of rectification.
• The right to object to processing.
• The right of restriction.
• The right to data portability. If you wish to exercise any of these rights, please contact our support team.